From the iPad settings tool, tap JeppFD on the lower side of the screen (you may have to scroll down). On the right side of the application settings, scroll to the bottom and toggle the Deactivate switch to “ON” or GREEN (this can vary depending on your iOS version).
DOMANDE FREQUENTI |
Q1. If I have a paper chart subscription, do I qualify forMobile FliteDeck?
At this time, no. You will need to have a valid JeppView, NavSuite, or E-Link subscription and serial number to use the application. If you are interested in making the switch from paper to electronic, please visit www.flyelectronic.net for additional information.
At this time, no. You will need to have a valid JeppView, NavSuite, or E-Link subscription and serial number to use the application. If you are interested in making the switch from paper to electronic, please visit www.flyelectronic.net for additional information.
Q2. The company I work for has a subscription to a Jeppesen electronic charting product. Can I use this subscription for the iPad app?
We request you work directly with your management or the Jeppesen Administrator at your company. They will then work with their Jeppesen Account Manager to coordinate this deployment for your company.
We request you work directly with your management or the Jeppesen Administrator at your company. They will then work with their Jeppesen Account Manager to coordinate this deployment for your company.
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Q3. Where can I find my Serial Number?
If you have JeppView installed on a PC, you can find your serial number from within JeppView by selecting Help > Activation Information or Help > Registration. You can also find it on the back of your JeppView software box, or by signing into MyJeppesen.com and clicking Manage Installs.
Q4. How can I find the site key for Mobile FliteDeck on my iPad?
After you've installed and activated Mobile FliteDeck, you can find the site key by opening the iPad Settings. Tap the JeppFD button under the Apps category at the bottom-left. The site key and serial number will be listed on the right side, in the Registration field under Application Info. If your electronic charts subscription is in use on multiple devices, we recommend keeping track of the serial number and site keys for each device.
After you've installed and activated Mobile FliteDeck, you can find the site key by opening the iPad Settings. Tap the JeppFD button under the Apps category at the bottom-left. The site key and serial number will be listed on the right side, in the Registration field under Application Info. If your electronic charts subscription is in use on multiple devices, we recommend keeping track of the serial number and site keys for each device.
Q5. How can I tell if my charts are current?
To see which chart cycle is installed on your iPad, tap the Settings icon (cogwheel symbol at the top-right) followed by the Update button. If you are online, Mobile FliteDeck checks for updates and informs you if the charts are current or if new data is available. Tap the Update button to download new data.
To see which chart cycle is installed on your iPad, tap the Settings icon (cogwheel symbol at the top-right) followed by the Update button. If you are online, Mobile FliteDeck checks for updates and informs you if the charts are current or if new data is available. Tap the Update button to download new data.
Q6. How can I tell what coverage is installed?
On the enroute map page, a blue outline labeled DATA COVERAGE AREA will appear around your enroute coverage area. However, this does not necessarily represent the extent of your terminal charts coverage as the enroute coverage area is larger than the terminal charts coverage area.
If you've installed JeppView 3 on a PC, you can find the terminal charts coverage areas in JeppView by selecting Help > Coverage Areas, or Help > About. Assuming that both JeppView and Mobile FliteDeck have the same serial number and are updated to the current chart cycle, the coverage areas will be the same on both.
On the enroute map page, a blue outline labeled DATA COVERAGE AREA will appear around your enroute coverage area. However, this does not necessarily represent the extent of your terminal charts coverage as the enroute coverage area is larger than the terminal charts coverage area.
If you've installed JeppView 3 on a PC, you can find the terminal charts coverage areas in JeppView by selecting Help > Coverage Areas, or Help > About. Assuming that both JeppView and Mobile FliteDeck have the same serial number and are updated to the current chart cycle, the coverage areas will be the same on both.
Q7. I ordered a trip kit and my charts are already up to date. How do I see this additional coverage on my iPad?
While connected to the Internet, tap the Settings icon at the top-right, followed by the Update button. Mobile FliteDeck checks for updates and informs you that new data is available. Tap Update Charts to begin the download.
While connected to the Internet, tap the Settings icon at the top-right, followed by the Update button. Mobile FliteDeck checks for updates and informs you that new data is available. Tap Update Charts to begin the download.
Q8. If I want to remove this application from my iPad, how do I deactivate the site key
Mobile FliteDeck and open the iPad Settings. Tap the JeppFD button under the Apps category at the bottom-left. On the right side, set the Deactivate option to ON. Reopen the Mobile FliteDeck app and it will ask if you want to deactivate and reset the application.
NOTE: uninstalling the Mobile FliteDeck application does not change activation status or affect chart coverage area.
Mobile FliteDeck and open the iPad Settings. Tap the JeppFD button under the Apps category at the bottom-left. On the right side, set the Deactivate option to ON. Reopen the Mobile FliteDeck app and it will ask if you want to deactivate and reset the application.
NOTE: uninstalling the Mobile FliteDeck application does not change activation status or affect chart coverage area.
Q9. Do I need to be connected to the Internet to view charts?
No, an Internet connection is only required to download the database updates that occur every two weeks.
No, an Internet connection is only required to download the database updates that occur every two weeks.
Q10. Can I print charts from my iPad?
Yes, you can print the active terminal chart or airport diagram by tapping the Settings button (cogwheel symbol at the top-right) followed by the Print button. Printing from an iPad requires an AirPrint-enabled printer.
Yes, you can print the active terminal chart or airport diagram by tapping the Settings button (cogwheel symbol at the top-right) followed by the Print button. Printing from an iPad requires an AirPrint-enabled printer.
Q11. I have two electronic chart subscriptions with different coverage areas, can I enter both serial numbers into the application?
No, only one serial number can be used in the application. However, you may be able to combine the coverage areas under one of the subscriptions. Please contact Sales Support to see if this can be done for your subscriptions. You will find the contact information for Sales Support on the left side of the Contact Us Form.
No, only one serial number can be used in the application. However, you may be able to combine the coverage areas under one of the subscriptions. Please contact Sales Support to see if this can be done for your subscriptions. You will find the contact information for Sales Support on the left side of the Contact Us Form.
Q12. How much space does Mobile FliteDeck require?
The amount of storage space required depends on the coverage areas in your subscription. For the worldwide coverage, approximately 2 GB is required.
The amount of storage space required depends on the coverage areas in your subscription. For the worldwide coverage, approximately 2 GB is required.
Q13. Is there an external GPS receiver that Jeppesen recommends?
The internal GPS receiver in the 3G/4G version of the iPad provides sufficient accuracy for displaying the ownship position in Mobile FliteDeck. However, in some situations an external GPS may provide better and more consistent accuracy. Although we don't recommend a particular device, we've had positive results testing with the following:
Bad Elf GPS for iPod touch, iPhone, & iPad (www.bad-elf.com)
Dual XGPS150 Universal Bluetooth GPS Receiver (xgps150.dualav.com)
The internal GPS receiver in the 3G/4G version of the iPad provides sufficient accuracy for displaying the ownship position in Mobile FliteDeck. However, in some situations an external GPS may provide better and more consistent accuracy. Although we don't recommend a particular device, we've had positive results testing with the following:
Bad Elf GPS for iPod touch, iPhone, & iPad (www.bad-elf.com)
Dual XGPS150 Universal Bluetooth GPS Receiver (xgps150.dualav.com)
PROBLEMI TECNICI FREQUENTI |
Q1.Unable to upgrade Mobile FliteDeck to the latest version. The iTunes App Store shows the app is already installed and does not have an option to load the latest update.
If you do not have the latest version of the app installed on your iPad, but the iTunes App Store shows it's current, your iPad may not have the required version of iOS in order to run the latest version of the app.
This can also occur if the new version was just released and has not yet propagated to all of Apple's servers. This process can take several days to complete. Please continue to check back for the update, and as soon as you reach an Apple update server that has the update, it will give you the option to download.
This can also occur if the new version was just released and has not yet propagated to all of Apple's servers. This process can take several days to complete. Please continue to check back for the update, and as soon as you reach an Apple update server that has the update, it will give you the option to download.
Q2.“Unable to process registration. No more site keys available. (Error: 130)”
This message will appear if your electronic charting subscription is already in use on the number of devices your purchased license allows. In order to install and use Mobile FD on another device, you can deactivate and uninstall the electronic charting application on one of the other devices or purchase an additional license.
Need to manage your installs (site-keys) online? Discover installs management and more on MyJeppesen.com
This message will appear if your electronic charting subscription is already in use on the number of devices your purchased license allows. In order to install and use Mobile FD on another device, you can deactivate and uninstall the electronic charting application on one of the other devices or purchase an additional license.
Need to manage your installs (site-keys) online? Discover installs management and more on MyJeppesen.com
Q3.'Unable to process update. Try again or contact your System Administrator (Error 199)'
If an 'Error 199' message appears when checking for updates, the site key may be inactive, the subscription may have expired, or the app may have been activated with an invalid serial number.
To find your site key, go to the iPad's global settings and select JeppFD. It will be listed underneath Account Info. You can verify the status of your site key and subscription by signing into MyJeppesen.com and selecting Manage Installs. An inactive site key can only be reactivated by contacting Technical Support. The contact information for Technical Support can be found on the left side of this page.
The serial number can also be verified by selecting JeppFD in the iPad's global settings. Only serial numbers for electronic charting subscriptions can be used with JeppFD. Serial numbers for flight planning products such as FliteStar cannot be used with JeppFD.
If an 'Error 199' message appears when checking for updates, the site key may be inactive, the subscription may have expired, or the app may have been activated with an invalid serial number.
To find your site key, go to the iPad's global settings and select JeppFD. It will be listed underneath Account Info. You can verify the status of your site key and subscription by signing into MyJeppesen.com and selecting Manage Installs. An inactive site key can only be reactivated by contacting Technical Support. The contact information for Technical Support can be found on the left side of this page.
The serial number can also be verified by selecting JeppFD in the iPad's global settings. Only serial numbers for electronic charting subscriptions can be used with JeppFD. Serial numbers for flight planning products such as FliteStar cannot be used with JeppFD.
Q4.'Server is missing term chart data. Try again or contact your System Administrator. (Error 133)'
If a 'Server is missing term chart data' message appears when checking for updates, the site key may be inactive, the subscription may have expired, or the app may have been activated with an invalid serial number.
To find your site key, go to the iPad's global settings and select JeppFD. It will be listed in front of your serial number, in the Registration field underneath Account Info. You can verify the status of your site key and subscription by signing into MyJeppesen.com and selecting Manage Installs. An inactive site key can only be reactivated by contacting Technical Support. The contact information for Technical Support can be found on the left side of this page.
The serial number can also be verified by selecting JeppFD in the iPad's global settings. Only serial numbers for electronic charting subscriptions can be used with JeppFD. Serial numbers for flight planning products such as FliteStar cannot be used with JeppFD.
If a 'Server is missing term chart data' message appears when checking for updates, the site key may be inactive, the subscription may have expired, or the app may have been activated with an invalid serial number.
To find your site key, go to the iPad's global settings and select JeppFD. It will be listed in front of your serial number, in the Registration field underneath Account Info. You can verify the status of your site key and subscription by signing into MyJeppesen.com and selecting Manage Installs. An inactive site key can only be reactivated by contacting Technical Support. The contact information for Technical Support can be found on the left side of this page.
The serial number can also be verified by selecting JeppFD in the iPad's global settings. Only serial numbers for electronic charting subscriptions can be used with JeppFD. Serial numbers for flight planning products such as FliteStar cannot be used with JeppFD.
Q5.'Chart Library Problem. The requested chart is not in the library.'
If a 'Chart Library Problem' message appears when displaying a chart, please follow these steps to correct the problem:
First, go to the iPad's global settings and select JeppFD. Turn the Reset User Settings toggle ON. Launch the JeppFD app and select Proceed when the Reset User Settings popup appears.
If the 'Chart Library Problem' message continues to appear, deactivate the app and reactivate it to download the latest charts database again. Go to the iPad's global settings and select JeppFD. Make note of your 16-digit serial number in the Registration field underneath Account Info, as you will be required to re-enter it. Set the Deactivate toggle ON. Launch the JeppFD app and select Proceed when the Deactivate popup appears. After the deactivation is complete, you will be asked to enter your name and serial number again. Once the app has been activated, download all available updates.
If a 'Chart Library Problem' message appears when displaying a chart, please follow these steps to correct the problem:
First, go to the iPad's global settings and select JeppFD. Turn the Reset User Settings toggle ON. Launch the JeppFD app and select Proceed when the Reset User Settings popup appears.
If the 'Chart Library Problem' message continues to appear, deactivate the app and reactivate it to download the latest charts database again. Go to the iPad's global settings and select JeppFD. Make note of your 16-digit serial number in the Registration field underneath Account Info, as you will be required to re-enter it. Set the Deactivate toggle ON. Launch the JeppFD app and select Proceed when the Deactivate popup appears. After the deactivation is complete, you will be asked to enter your name and serial number again. Once the app has been activated, download all available updates.
Q6.After a terminal charts update, the airport list is empty or contains strange characters.
If the airport list is empty or contains strange characters after updating the terminal charts in the app, please follow these steps to correct the problem:
To Stop and Restart Mobile FliteDeck:
iOS 6.x and earlier:
Press the Home button to return to the Home screen. Double-click the Home button to view the most recently used apps. Flick left to see more apps. Touch and hold the JeppFD icon until it begins to jiggle, then tap the red minus symbol that appears at the top-left corner of the icon. Once the icon is gone, tap in the upper part of the display to return to the home screen and re-open Mobile FliteDeck.
iOS 7.x and later:
Double-click the Home button to reveal the multitasking display. Swipe left or right to locate JeppFD. Drag the app up from the multitasking display to force quit it.
If the airport list is empty or contains strange characters after updating the terminal charts in the app, please follow these steps to correct the problem:
To Stop and Restart Mobile FliteDeck:
iOS 6.x and earlier:
Press the Home button to return to the Home screen. Double-click the Home button to view the most recently used apps. Flick left to see more apps. Touch and hold the JeppFD icon until it begins to jiggle, then tap the red minus symbol that appears at the top-left corner of the icon. Once the icon is gone, tap in the upper part of the display to return to the home screen and re-open Mobile FliteDeck.
iOS 7.x and later:
Double-click the Home button to reveal the multitasking display. Swipe left or right to locate JeppFD. Drag the app up from the multitasking display to force quit it.
Q7.Aircraft Indicator is not appearing on enroute map or charts.
NOTE: Version 2.1 or later is required in order to view the aircraft's position on approach charts.
If the aircraft indicator is not appearing, tap the GPS signal icon at the top-left. Make sure the time and LAT/LONG are displayed, and verify the GPS accuracy. Minimum required accuracy to display ownship on the enroute map is 200 meters, on approach charts it is 50 meters, and on taxi diagrams it is 17 meters.
If the GPS status box shows “GPS Status Not Available”, close Mobile FliteDeck and open the iPad Settings. Tap Location Services and verify that Location Services is turned on and that JeppFD is also turned on for Location Services. If the GPS status box shows “Aircraft Position OFF” or “Ownship OFF”, close Mobile FliteDeck and open the iPad Settings. Tap JeppFD, and turn on both Enable Aircraft Position and Display Ownship.
NOTE: Version 2.1 or later is required in order to view the aircraft's position on approach charts.
If the aircraft indicator is not appearing, tap the GPS signal icon at the top-left. Make sure the time and LAT/LONG are displayed, and verify the GPS accuracy. Minimum required accuracy to display ownship on the enroute map is 200 meters, on approach charts it is 50 meters, and on taxi diagrams it is 17 meters.
If the GPS status box shows “GPS Status Not Available”, close Mobile FliteDeck and open the iPad Settings. Tap Location Services and verify that Location Services is turned on and that JeppFD is also turned on for Location Services. If the GPS status box shows “Aircraft Position OFF” or “Ownship OFF”, close Mobile FliteDeck and open the iPad Settings. Tap JeppFD, and turn on both Enable Aircraft Position and Display Ownship.
Q8.'A problem was encountered unpacking the download file'
This error message may be encountered if switching between apps or multitasking while updating Mobile FliteDeck. We suggest keeping Mobile FliteDeck open while downloading and installing the update.
This error message may be encountered if switching between apps or multitasking while updating Mobile FliteDeck. We suggest keeping Mobile FliteDeck open while downloading and installing the update.
Q9.Unable to update Mobile FliteDeck after restoring on a new iPad.
For customers who have purchased a new iPad and are experiencing problems downloading database updates after performing a restore from iCloud or iTunes, please perform the following steps:
Go to the iPad's global settings and select either JeppFD or JeppTC.
Please make a note of the 16-digit serial number and turn the Deactivate option to ON.
Re-launch the application and press Proceed.
Once you have done this, please re-enter your name and serial number, tap Activate, then download the current databases.
For customers who have purchased a new iPad and are experiencing problems downloading database updates after performing a restore from iCloud or iTunes, please perform the following steps:
Go to the iPad's global settings and select either JeppFD or JeppTC.
Please make a note of the 16-digit serial number and turn the Deactivate option to ON.
Re-launch the application and press Proceed.
Once you have done this, please re-enter your name and serial number, tap Activate, then download the current databases.
Q10.'Missing Activation Link'
If a 'Missing Activation Link' message appears when launching JeppFD, you have installed the Pro version of the app, which requires an activation link from your company's system administrator. You must be a commercial or military operator subscribing to Jeppesen's TEFIS or JMCS data subscriptions to access this application.
If you installed the Pro version of the app by mistake, please delete it from your iPad, then install the non-Pro version from the App Store.
If a 'Missing Activation Link' message appears when launching JeppFD, you have installed the Pro version of the app, which requires an activation link from your company's system administrator. You must be a commercial or military operator subscribing to Jeppesen's TEFIS or JMCS data subscriptions to access this application.
If you installed the Pro version of the app by mistake, please delete it from your iPad, then install the non-Pro version from the App Store.
Q11.After entering a SID/STAR for a route, the entire procedure is not shown on the enroute chart.
When the runway is a part of the route description, transition points of SIDs and STARs are depicted on the enroute map by a dashed line. To render a SID or STAR on the enroute map (version 2.6 and later):
• For a SID, enter: rwy.SID.transition
• For a STAR, enter: transition.STAR.rwy
When the runway is a part of the route description, transition points of SIDs and STARs are depicted on the enroute map by a dashed line. To render a SID or STAR on the enroute map (version 2.6 and later):
• For a SID, enter: rwy.SID.transition
• For a STAR, enter: transition.STAR.rwy
Accidents happen. If your screen gets cracked, we can help.
How long will it take?
After you send in your iPad for service, you'll receive a replacement or your repaired iPad in three to five business days. A replacement iPad will be new or equivalent to new in both performance and reliability. If your iPad was engraved by Apple, it could take up to two weeks.
What does it cost?
Repair and replacement costs depend on your iPad model and your AppleCare product coverage. Accidental damage isn't covered under the Apple One Year Limited Warranty.
Have AppleCare+?
AppleCare+ covers two incidents of accidental damage, each with a $49 service fee. You can also use our Express Replacement Service to get a replacement even before sending us your iPad. You can check if you have AppleCare+ by entering your iPad serial number.
Out-of-warranty* cost:
iPad mini, iPad mini 2: $199
iPad, iPad 2, iPad Air, iPad 5th generation, iPad 6th generation, iPad 7th generation: $249
iPad 3rd generation, iPad 4th generation, iPad mini 3, iPad mini 4, iPad mini (5th generation), iPad Air 2: $299
iPad Pro 9.7-inch, iPad Air (3rd generation): $379
iPad Pro 10.5-inch: $449
iPad Pro 11-inch: $499
iPad Pro 12.9-inch, iPad Pro 12.9-inch (2nd generation): $599
iPad Pro 12.9-inch (3rd generation): $649
Plus a $6.95 shipping fee. Fees are in USD and exclude local tax.
Note: *Accidental damage isn't covered under the Apple One Year Limited Warranty.
Make sure you back up your iPad before you send it to Apple or bring it to an Apple Retail Store.